Terms & Conditions

STANDARD TERMS AND CONDITIONS OF SALE

Eligibility

Our products are available for purchase by individuals of any age. By placing an order, you confirm that you are authorized to do so.

Order Confirmation

Once you place an order, you will receive an email confirmation. This does not constitute acceptance of your order. Surf And Earth Organics reserves the right to cancel any order for any reason.

1.Intellectual Property

All content on our website, including text, images, logos, and product descriptions, is the property of Surf And Earth Organics and may not be used without written permission.

2. Limitation of Liability

Surf And Earth Organics is not responsible for any indirect, incidental, or consequential damages resulting from the use of our products or website.

3. Shipping and Delivery

Shipping Times

Orders are typically processed within 1-5 business days. Delivery times depend on your location and chosen shipping method.

Shipping Costs

Shipping costs will be calculated at checkout and may vary depending on the destination and weight of your order.

Lost or Delayed Shipments

Surf And Earth Organics is not responsible for delays or lost packages caused by courier services. However, we will assist in resolving any issues.

4. Refund Policy

We want you to be fully satisfied with your purchase. If you are not satisfied, please review our refund policy:

Refund Eligibility

Refunds are available for products returned within 30 days of purchase. The product must be unused, in its original packaging, and accompanied by proof of purchase.

Non-Refundable Items

  • Opened or used products
  • Items purchased on sale

To request a refund, contact our customer service team at [email or phone]. Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5-7 business days.

5. Return Policy

Return Eligibility

Returns are accepted within 30 days of purchase. The product must be unused and in its original packaging.

How to Return

  1. Contact our customer service team at [email or phone] to initiate the return process.
  2. Package the item securely and include proof of purchase.
  3. Ship the item to our return address at [return address]. Customers are responsible for return shipping costs.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately. We will provide a replacement or refund, including shipping costs, for such items.

6. Changes to Terms and Policies

Surf And Earth Organics reserves the right to modify these Terms and Conditions, as well as the Refund and Return Policies, at any time. Changes will be effective immediately upon posting on our website.

7. Contact Information

For any questions or concerns regarding these Terms and Conditions, Refund Policy, or Return Policy, please contact us at:

Email: Surfandearthorganics@gmail.com

Phone: +61434 427 221

Thank you for choosing Surf And Earth Organics!